The Americans with Disabilities Act (ADA) itself does not mention specific web accessibility standards. However, the Department of Justice has acknowledged that under Title III of the ADA, places of public accommodation must either ensure their websites are accessible or provide “an accessible alternative.”
4 Walls Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the Respage Chatbot user experience and applying the relevant accessibility standards. We are proud that our Chatbot tool can help users with disabilities get information on an apartment website.
The Web Content Accessibility Guidelines (WCAG) is a widely used standard for web accessibility. The WCAG defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. As of May 1, 2019, The Respage Chatbot is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.
Our code is written so that the Chatbot is navigable by keyboard using screen reader software.
Improving accessibility is an ongoing job. If you have specific accessibility requirements to discuss, please email support@respage.com